Do you have a question? You're in the right place. We have created this section to give you an easy and quick help to consult. If you want, you can also contact us directly.


Where is my order?


As soon as our goods leave the warehouse you will receive an email with the SHIPPING CONFIRMATION where you can find the tracking link that can be used to check the status of your order online. Remember that you can track the shipment right away


How to make an RETURN?


Call us so we will help you in all the steps.

Meanwhile PREPARE THE PACKAGE AND PACKAGING THE ITEMS Extract the return label that you will find inside the package. Paste the return label on the outside of the package, covering the previous label. Insert the packaged product, close the package and make sure it is properly sealed. DELIVERY OF THE RETURN

GET THE REFUND Once you have received and verified your return, we will refund the returned items. For more information, visit the "Refund and Timing" section in the help section.

DO YOU LOST THE LABEL OR THAT RECEIVED IN THE PACK IS DAMAGED? At the end of the online return procedure you can request a new label to replace the one received inside the package.



For any questions you can call our Customer Service for free at +39 0743 46244 - Tel: (+39) 0743 673678, from Monday to Friday from 09 to 18 or write to amministrazione@lgmtartufi.com